Support

Email hello@clarionflow.co and a person will reply. Say which organization you are in, and whether it happened on the web or in the iPhone app.

Getting in

I've been invited. How do I join?

Sign in with the email address the invitation was sent to - on the web at app.clarionflow.co, or in the iPhone app. If you don't have an account yet, create one on the sign-in page with that same address. You join the organization the first time you sign in.

I signed in but I'm not in my organization

You probably used a different address from the one you were invited with. Ask an admin in your organization which address they invited, or to invite the one you use.

How do I start a new organization?

From the home page, choose Get started.

Using ClarionFlow

Who can invite people, change roles or deactivate someone?

Your organization's admins, under Manage people - on the web, or in the iPhone app under Account. A deactivated person can no longer sign in; what they did stays with the organization, and an admin can reactivate them.

How do I delete our organization?

An admin can, under Settings → Organization on the web, or Account → Delete organization in the iPhone app. Everything in it is deleted for everyone.

Why can't an item's description be changed?

Once an item goes for review its description is fixed, so an approval always means approval of what it says. A reviewer who wants it changed rejects it with a comment, and a new item is raised.

I've run out of messages for today

Each plan has a daily limit. The app says when more become available.

Your data

How do I delete a document?

Open it under Documents and delete it. It is removed from storage and from search immediately.

How do I delete my account?

Email hello@clarionflow.co from the address you sign in with. The privacy policy says what is deleted and what stays with your organization.

Reporting a security problem

Email hello@clarionflow.co with "Security" in the subject.